Made Over Bookkeeping, LLC
Made Over Bookkeeping, LLC ("Made Over Bookkeeping," "we," "us," or "our") is a limited liability company organized under the laws of the State of South Carolina, located at PO Box 3378, Bluffton, South Carolina 29910, with the contact email address info@madeoverbookkeeping.com. We are the data controller for purposes of applicable state, federal, and international data protection regulations, including the EU General Data Protection Regulation ("GDPR").
We respect the privacy of the people we work with and recognize the importance of providing a secure environment for their information. This Privacy Policy ("Policy") sets out how we collect, store, use, and otherwise process the information you provide to us.
This Policy is a standalone document. It applies on its own terms and does not require a signed agreement to take effect.
Acceptance by use. By visiting our website, submitting information to us, requesting or accepting an estimate or proposal, engaging our services, or continuing to communicate with us by email, text message, or telephone, you acknowledge that you have read this Policy and agree to the practices described in it. If you do not agree to this Policy, do not use our website, provide information to us, or continue communications with us.
Where you have also entered into a written agreement with us, that agreement may add to the terms described here. If a signed agreement and this Policy conflict on a particular point, the signed agreement controls for that client as to that point. This Policy continues to apply in full to everyone else and to all matters the agreement does not address.
This Policy applies to all interactions with Made Over Bookkeeping, including:
The terms "you" and "your" refer to you as a visitor, prospective client, client, or other person who interacts with us. This Policy covers the treatment of personal information gathered when you use or access the Services. It also covers our treatment of personal information that our business partners share with us or that we share with our business partners.
We collect several types of information from and about you.
This includes your name, business name, email address, telephone number, physical or mailing address, and any other information you choose to provide through a form, an email, a text message, a phone call, or in the course of receiving Services.
Because of the nature of bookkeeping and accounting work, the information you provide to us in connection with the Services may include financial records, transaction data, bank and credit card statements, invoices, payroll information, tax documents, and identifying information about your employees, contractors, customers, and vendors. You acknowledge that this information is personal to you or to those individuals, and that by providing it to us you are not anonymous.
We automatically receive and record technical information from your web browser when you interact with the Site, including your internet connection, your computer or mobile device and operating system, your browser and other software, and your Internet Protocol ("IP") address or other device identifiers. The Site also automatically collects usage information such as the number and frequency of visitors. We generally use this data in aggregate form as a statistical measure rather than in a manner that identifies you personally.
In the course of email, text, and telephone communications, we also receive associated technical and routing information — for example, message timestamps, delivery status, telephone numbers, call duration, and similar metadata generated by the carriers and service providers that transmit those communications.
Cookies are small data files sent to your web browser when you access a website and stored on your device. We use session cookies to keep you logged in where applicable, to track your preferences, and to monitor usage and traffic on the Site; these are erased when you close your browser. We use persistent cookies to store information about your preferences and to make your experience consistent; these remain until they expire or you delete them.
Most browsers automatically accept cookies. You can change your browser settings to refuse cookies, to prompt you before accepting them, or to delete cookies you already have. If you disable or refuse cookies, certain features of the Site may become inaccessible or fail to function properly.
Our cookies do not, by themselves, contain personal information, and we do not combine information collected through cookies with other personal information to determine who you are, except to provide information tailored to interests or information you have given us.
This Policy covers our own use of cookies only. We do not control when or how third parties place cookies on your device — for example, third-party sites we link to may set their own cookies.
We use web analytics tools that help us understand how people engage with the Site. We may also use clear GIFs (also known as web beacons or pixel tags) on the Site or in our communications with you to determine whether you have visited a part of the Site or received or opened a message. A clear GIF is typically a small, often transparent image retrieved from a remote server, which enables verification of viewing or receipt.
The Site does not respond to browser "Do Not Track" (DNT) signals.
We may send text messages in connection with our Services, including appointment and deadline reminders, document requests, account and status notifications, responses to your inquiries, and — where you have consented — informational or promotional messages.
You may opt in to receive text messages from us by providing your mobile number through a form on the Site, in an engagement letter or service agreement, on an estimate or proposal, verbally, in writing, or by texting us first. Consent to receive marketing text messages is not a condition of purchasing any goods or services from us.
Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
You may cancel text messages at any time by replying STOP to any message from us. After you send STOP, we will send one confirmation message and will not send further text messages unless you opt in again. For assistance, reply HELP or contact us at info@madeoverbookkeeping.com.
No sale or sharing of mobile opt-in data. No mobile information, opt-in data, or consent will be shared with or sold to third parties or affiliates for marketing or promotional purposes. All other categories of information described in this Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
This does not restrict our disclosure of mobile information to service providers and subcontractors — such as telecommunications carriers, messaging platforms, and customer support vendors — who assist us in delivering messages you have requested. Those parties are prohibited from using the information for their own marketing purposes.
We use your contact information to communicate with you about our Services and, where applicable, to send marketing emails. You may withdraw your consent to marketing emails at any time by using the unsubscribe or opt-out link in those messages, or by contacting us at info@madeoverbookkeeping.com.
If you opt out of marketing emails, we will still send you non-marketing emails. Non-marketing emails include messages about your engagement, your account, documents and deadlines, billing, and our business dealings with you. We also reserve the right to contact you when we believe it is necessary.
When you call us or we call you, we collect the telephone number involved and information about the call, including date, time, and duration. Voicemail messages you leave are recorded and stored. We may record or transcribe calls where permitted by law and where we have provided notice or obtained consent as required.
You may ask us not to contact you by telephone at any time by contacting us at info@madeoverbookkeeping.com. This does not affect calls necessary to provide Services you have requested.
Because it is in our legitimate interests to process your information in order to provide effective services and useful content to you, we use information we collect about you or that you provide to us, including personal information, to:
With your consent, we will also process your personal information to notify you of new services, features, promotions, or special offers.
We may use aggregated, anonymized, or de-identified information — including usage patterns, service statistics, and communications metadata stripped of identifying details — internally, for analytics, benchmarking, service development and improvement, and quality assurance. We may also publish aggregate statistics derived from that information in our own marketing and advertising materials.
Information is treated as de-identified when it cannot reasonably be used, alone or in combination with other information we hold, to identify you or any other individual. De-identified information is not personal information under this Policy. We do not attempt to re-identify de-identified information.
We do not provide de-identified or aggregated information derived from your data to third parties for their own purposes, and we do not license or sell datasets derived from client records. The limits in Section 10 below apply to de-identified information as well.
We may also use non-identifying descriptions of our work — for example, the type of business served, the scope of an engagement, or general results achieved — in marketing materials, on the Site, and in proposals.
We do not sell your personal information. We do not use the substance of your financial records, documents, or communications for advertising purposes in any form that identifies you or your business without your prior consent. The commitment in Section 4 regarding mobile opt-in data applies without exception, including to the uses described in this section.
All content on the Site — including text, graphics, logos, images, page layout, service descriptions, templates, worksheets, reports, and software — is the property of Made Over Bookkeeping, LLC or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws. The name "Made Over Bookkeeping" and our logos and marks are our trademarks and may not be used without our prior written permission.
You may view and print Site content for your own personal or internal business use. You may not otherwise reproduce, distribute, modify, publicly display, create derivative works from, or commercially exploit any Site content without our prior written permission.
You retain ownership of the content, documents, and materials you provide to us. By providing content to us — including testimonials, reviews, photographs, comments, and feedback — you grant Made Over Bookkeeping, LLC a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, display, and distribute that content in connection with operating and promoting our business, including on the Site, in proposals, and in marketing and advertising materials.
This license does not extend to your confidential financial records, tax documents, payroll data, or other client work product, which we use solely to provide the Services and as otherwise described in this Policy.
Where you have signed an agreement with us that addresses the use of your name, logo, likeness, or content, that agreement governs for you as to those matters.
We do not sell, rent, trade, or otherwise disclose personal information to any third party for that third party's own purposes. We do not share information with advertising networks, data brokers, analytics resellers, or list vendors. We do not disclose information outside the scope of delivering the Services you have requested, except in the narrow circumstances described below.
We use a limited set of service providers to operate our business and deliver the Services — for example, accounting and bookkeeping software platforms, payroll processors, payment processors, document storage providers, email and messaging platforms, and telecommunications carriers. Providing the Services requires that information pass through them.
These providers act on our instructions and are bound to use the information solely to perform the function we have engaged them for. They are prohibited from using it for their own purposes, from disclosing it to anyone else, and from using it for marketing. Disclosure to a service provider is limited to the information reasonably necessary for that provider to perform its function.
Service providers are located in and store information in the United States.
We disclose information to third parties where you direct us to do so — for example, to your tax preparer, your bank, your attorney, or a government agency in connection with a filing made on your behalf.
We will disclose information without your consent where we are legally required or compelled to do so, or where disclosure is otherwise necessary:
Where we are permitted to notify you of a legal demand for your information, and not prohibited from doing so, we will make reasonable efforts to do so.
We may transfer personal information to a buyer or other successor in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information we hold is among the assets transferred. Any such successor will remain bound by the commitments in this Policy with respect to information transferred, unless and until you are notified of and accept a different policy.
Information we collect from you is stored and processed in the United States. Your personal information is processed by personnel operating within the United States who work for us or for one of our service providers, engaged in providing the Services, support, fulfillment of requests, and processing of payment details. We take all steps reasonably necessary to ensure your personal information is treated securely and in accordance with this Policy.
Transmission of information over the internet or by email is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of information transmitted through the Site or over email or text message; any transmission is at your own risk. Once we have received your personal information, we apply appropriate technical and organizational measures to safeguard it against loss, theft, and unauthorized use, access, or modification.
The Site may contain links to and from websites operated by third parties. Those websites have their own privacy policies, and we do not accept responsibility or liability for them. Please review those policies before submitting information to them.
No method of transmitting or storing information is completely secure, and no system can be made impenetrable. While we apply appropriate technical and organizational safeguards as described in Section 12, we do not warrant, guarantee, or represent that the Site, the Services, or any information you provide to us will be free from unauthorized access, interception, hacking, malware, phishing, ransomware, service interruption, data loss, or other compromise.
You acknowledge and accept that you provide information to us at your own risk, and that events of this kind may occur despite reasonable security practices.
The Site and the Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation. We do not warrant that the Site will be available at any particular time or that defects will be corrected.
We rely on third-party service providers — including software platforms, hosting and storage providers, payment processors, payroll systems, email and messaging platforms, and telecommunications carriers — to deliver the Services. We are not responsible or liable for the acts, omissions, security failures, outages, or data breaches of those providers, or of any website or service we link to. Those providers maintain their own privacy and security practices, and your information held by them is subject to their terms.
To the fullest extent permitted by applicable law, and except where caused by our gross negligence or willful misconduct, you release and hold harmless Made Over Bookkeeping, LLC and its members, officers, employees, contractors, and agents from any and all claims, damages, losses, liabilities, costs, and expenses arising out of or relating to:
To the fullest extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or relating to this Policy, the Site, or the Services, whether based in contract, tort, strict liability, or any other theory, and whether or not we were advised of the possibility of such damages.
To the fullest extent permitted by applicable law, our total aggregate liability for all claims arising out of or relating to a data breach, security incident, or unauthorized access to, acquisition of, disclosure of, alteration of, or destruction of your information will not exceed the lesser of (a) the total amount of fees you paid to us for the Services during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) the total amount of fees you have paid to us for the Services. If you have paid us no fees, our total aggregate liability for such claims will not exceed one hundred dollars ($100.00).
This limitation applies to all such claims in the aggregate, regardless of the number of incidents or claimants, and regardless of whether the claim is based in contract, tort, statute, strict liability, or any other theory. It does not apply to liability arising from our gross negligence or willful misconduct, or to any liability that cannot be limited as a matter of law.
You are responsible for maintaining the confidentiality and security of any credentials used to access accounts, portals, or software in connection with the Services, and for the security of the devices and email accounts you use to communicate with us. You agree to notify us promptly at info@madeoverbookkeeping.com if you believe any credential, device, or account has been compromised, or if you receive a communication that appears to come from us but that you believe to be fraudulent.
Email and text message are not secure channels. You should not transmit account numbers, tax identification numbers, or other sensitive information to us by email or text unless we have provided a secure method for doing so.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain damages. To the extent any provision of this section is held unenforceable, it will be limited or eliminated to the minimum extent necessary, and the remainder of this section will remain in effect.
Nothing in this section limits, waives, or excuses any obligation we have under applicable law, including our obligations under South Carolina and other applicable data breach notification statutes to notify affected individuals and authorities of a security breach involving personal information. Nothing in this section limits liability that cannot be limited as a matter of law.
We retain personal information relating to your transactions with us, the Services we provide, and your use of the Site for the period during which you or we could bring a claim arising from those dealings, and for any longer period required by applicable state, federal, or professional recordkeeping obligations — including tax and financial recordkeeping requirements, which may require retention for a number of years after an engagement ends.
After you have terminated your use of the Services and the Site and any applicable retention period has expired, we may continue to hold your information in aggregated and anonymized form.
We do not knowingly collect or solicit personal information from anyone under the age of 13, or knowingly allow such persons to register for the Services. If you are under 13, please do not attempt to use or register for the Services or send any personal information about yourself to us, including your name, physical address, telephone number, or email address. If we learn that we have collected personal information from a child under 13, we will delete that information where reasonably possible. If you believe we hold information from or about a child under 13, please send a detailed message to info@madeoverbookkeeping.com.
This section does not apply to information about minors that a client provides to us in the ordinary course of the Services — for example, dependent information contained in payroll or tax records — which we process on the client's behalf.
We adhere to the framework and guidance provided by the General Data Protection Regulation (GDPR) and provide the data rights afforded under the GDPR to EU residents. To exercise any of these rights, contact us at info@madeoverbookkeeping.com.
You have the following rights in relation to your personal information. Some apply only in certain circumstances.
Withdrawal of consent. Where you have provided consent for us to process your personal information, you may withdraw it at any time by contacting us at info@madeoverbookkeeping.com.
Objection to marketing. You have the right at any time to object to our processing of your data for the purpose of sending you news, offers, and promotional content, and we will stop processing your data for that purpose.
Complaints. If you wish to make a complaint about how we process your personal information, please contact us first at info@madeoverbookkeeping.com and we will endeavor to address your request as soon as possible. This is without prejudice to your right to lodge a claim with the data protection supervisory authority in the EU country in which you live or work, or where you believe we have infringed data protection laws.
California residents may request certain information regarding our disclosure of personal information to third parties for those third parties' direct marketing purposes, or may opt out of such disclosure. Our policy is not to disclose personal information collected online to any third party for direct marketing without your approval, and we do not sell personal information. To make a request or to opt out at any time, contact us at info@madeoverbookkeeping.com and indicate what communications or services you no longer wish to receive.
This Policy is effective as of the date stated at the top of this page. It may be necessary from time to time for us to modify this Policy to reflect changes in how we collect and use information, or changes in privacy-related laws, regulations, and industry standards. We reserve the right to change this Policy at any time by posting the revised policy here and updating the "last modified" date. We encourage you to review this Policy on an ongoing basis. If revisions to this Policy are unacceptable to you, you must cease using the Site and the Services.
If you have questions, requests, or suggestions regarding this Privacy Policy, contact us at:
Made Over Bookkeeping, LLC
PO Box 3378
Bluffton, South Carolina 29910
info@madeoverbookkeeping.com
[PHONE]